User Support
After checking the System Requirements and Troubleshooting sections of this manual or the support page on the official website, you can use a report form to ask a question on our web page.
We need detailed information on your computer to accurately pinpoint the cause of bugs or poor performance. When reporting bugs or other problems, please send information on your computer as well. You can find this information using the DirectX Diagnostic Tool (dxdiag).
*We cannot answer questions not submitted through the report form. We appreciate your understanding.
*For common problems or special cases submitted, we may put the details of the problem on the support page after erasing your personal information. We appreciate your understanding.
*We cannot answer questions related to game contents or game hints. We appreciate your understanding.
How to run the DirectX Diagnostic Tool (dxdiag)
- Click Start > Run > type "dxdiag" (without quotes) into the input box and click OK.
- After the diagnostic tool has started, check the System, Display, and Sound tabs. Here you can see your system information.
You can save your computer's information to a DxDiag.txt text file by clicking the "Save All Information" button at the bottom of the tool.
Product Update or Patch Programs
We will post updates and patches to GENERATION XTH -CODE HAZARD- on the official website. We will announce updates and patches on either the official site or the community site.