Troubleshooting
First, check the "Read Me First" section to see if there is anything there to help you with your problem. You may have to change Windows settings depending on your problem. Please refer to your Windows help, your PC manual, or your computer or hardware manufacturer for information on how to change settings.
*Read Me First
- Are all cables and power cords connected to your computer, all peripherals, monitor, etc?
- Are your computer and Windows running without problem?
- Check to see if your computer meets the recommended system requirements. We cannot guarantee the game will function otherwise.
- We cannot guarantee the game will function on hardware that is released after the game. gua
- We cannot guarantee function on improper modifications of your PC or Windows.
- Q1:I don't know the system requirements.
- A1:Check the System Requirements section of the manual.
- Q2:I don't know my system specs.
- A2:Refer to your computer manual or ask your computer or hardware manufacturer.
You can also use the DirectX Diagnostic Tool (dxdiag) to learn your system specs.
How to start the DirectX Diagnostic Tool 1. Click Start > Run > type 'dxdiag' (without quotes) and press OK. 2. Once the tool has started, click check the System, Display, and Sound tabs. Here you can check your system specs. If you press the "Save information to file" button, you can save your computer's information to a text file named DxDiag.txt. - Q3:I don't know how to install the game.
- A3:Refer to "Setup and Launching the Game" in this manual.
- Q4:The install program won't start.
- A4:Refer to "Setup and Launching the Game" in this manual.
- Q5:I don't know where the serial number is printed.
- A5:The serial number is printed on the insert inside the package. For details, refer to "Setup and Launching the Game" in this manual.
- Q6:The install completed without any problems but the game won't start.
- A6:
1. Check to make sure your computer meets the system requirements.
2. The game may not launch if you change the name of, move or delete the install folder or add or remove hard disc drives after installation.
If the above has occurred, restore the folder to its installed state or reinstall. 3. The game may run slow or not run correctly if antivirus, virus detection, or other background processes are running. Disable the background processes or close the applications. - Q7:I am getting a "DirectX version is old" error.
- A7:You need DirectX 8.1 to play this game. Update DirectX to the newest version. You can obtain the newest version of DirectX from Windows Update, Microsoft Update, or the Microsoft company website. DirectX 9.0c is included with this program. To run setup from the CD-ROM, double click dxsetup.exe from the DirectX9.0c folder.
*DirectX is required for certain Windows system operations. When upgrading DirectX, take care to check compatibility with your hardware drivers with your computer or hardware manufacturer.
Team Muramasa and EXPerience do not offer support for DirectX. We ask that the user take responsibility for problems occuring related to DirectX. - Q8:The screen display is strange.
- A8: 1. Your PC or monitor may not be connected correctly. While consulting your computer manual, ensure your computer and monitor are connected correctly and that your monitor's power is on. 2. GENERATION XTH -CODE HAZARD- requires a monitor that supports 800x600 resolution with 24bit Full Color. Check your computer or monitor manual, or your computer or hardware manufacturer to see if you meet the system requirements. 3. Check that your graphic device drivers are selected correctly. Check your computer manual or computer or hardware manufacturer for information on how to check your drivers. 4. Updating your graphics drivers to their newest versions can fix certain issues. Refer to your computer manual or computer or hardware manufacturer for details on how to update drivers.
- Q9:I can't switch between Windowed and Fullscreen mode.
- A9:When the game is not running, start G-XTH1 Setup to change this setting. G-XTH1 setup is found in Start > Programs > EXP > GENERATION XTH -CODE HAZARD-.
*Widescreen is not supported in fullscreen mode - Q10:Music and sound effects are not playing correctly.
- A10: 1. Consult your computer manual, ask your computer or hardware manufacturer, ensure your computer speakers are correctly connected, that your speakers are turned on, and that your speaker volume is not too low. Also, if you are on a notebook PC, check your computer's volume buttons or dials. 2. Check that sound volume in Windows is correctly set. Double click the speaker icon in the task bar or change settings from within Sound in the Control Panel, or Sound and Audio Properties in XP, or Sound and Multimedia in Win2000. For details on how to change these settings, refer to your computer's manual or ask your computer or hardware manufacturer. 3. Check to ensure your sound card drivers are correctly selected. Refer to your computer manual for how to do this, or ask your computer or hardware manufacturer. 4. Upgrading your sound card drivers can fix certain problems. For details on how to upgrade your drivers, refer to your computer's manual or ask your computer or hardware manufacturer.
- Q11:My gamepad's buttons are different from what the manual says!
- A11:Your gamepad's buttons may differ from the default setup we use. To change key configuration, run G-XTH1 Setup from Start > Programs > EXP > GENERATION XTH -CODE HAZARD- and set up your keys as you like.
- Q12:I don't know how to uninstall the game. The game won't uninstall correctly.
- A12:Refer to the Uninstall section in the "Setup and Launching the Game" section of this manual.
- Q13:I can't save, it fails.
- A13:First, check to see if your computer matches the game's system requirements or if your computer is compatible with the game. Ensuring your computer meets or exceeds the recommended system requirements can fix certain problems. It is also reccommended you stop all virus check software or other background software and try rerunning the game.
- Q14:I can't load my save data, it fails.
- A14:First, check the save data directory under Save Data Settings in the G-XTH1 Setup program, and make sure the game is actually saving to that location. If the game is successfully saving data but still can't load, one possibility is that your save data is corrupted. In this case, we're sorry, but you'll have to reinitialize your save data to continue play. To ensure your save data doesn't get corrupted again, make sure your computer meets or exceeds the recommended system requirements. Additionally, you can make frequent backups of your save data, so when the problem occurs again, you can load your copied save and continue from the last point you backed up.
- Q15:The game crashes during play (or) the game runs slowly.
- A15:
1. The game may run slowly or may not run if antivirus or virus detection software is running in the background. If this is the case, disable the detection function or close the software.
2. Check System Requirements and consult your computer's manual or manufacturer to ensure that you meet the system requirements.
If you exceed the system requirements and the game still does not run correctly, there may be an incompatibility with your system. To fix this, try enabling Fullscreen mode in G-XTH1 Setup (Config.exe) or turning Avatar Display to off. 3. After trying the above, if the game still does not run properly, the game may not be compatible with your system or there may be some other reason. Updating your computer may fix the problem. Unfortunately, we do not provide hardware support. Try contacting the manufacturer or place you bought your computer or consult someone knowledgeable about computers. - Q16:The graphics are displaying strangely (characters are missing, avatars have weird lines through them, etc)
- A16: 1. Quit the game and run G-XTH1 Setup and check "Texture Alignment Fix". 2. This can possibly be fixed by updating your graphics device drivers. For details on how to update drivers, consult your computer manual or ask your computer or hardware manufacturer.